Order Policies

  • PLACING AN ORDER
      1. Our shopping pages will guide you through the steps you need to take to place an order with us.
      2. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
      3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. 
      4. We will confirm our acceptance to you by sending you an email that confirms that the product(s) have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation.
      5. Please note discount codes are only valid on fully priced items and can not be redeemed when a promotion is active.

  • OUR RIGHT TO VARY THESE TERMS
      1. We may amend these Terms from time to time.
      2. Every time you order product(s) from us, the Terms in force at that time will apply to the Contract between you and us.
      3. We may revise these Terms from time to time in the following circumstances:
        1. changes in how we accept payment from you; or
        2. changes in relevant laws and regulatory requirements.
      1. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected product(s) or just the product(s) you have yet to receive. .


  • REPLACEMENT POLICY
  • When you receive your item, you must check it as soon as possible following receipt and always before use. If any of the below relate to your order you will be entitled to a replacement product to the same value of your original order. FULFIL will cover delivery charges of the replacement product. 

     

    1. Wrong item received

    We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a replacement please enter details in the form and our team will get back to you https://fulfilnutrition.com/pages/order-concerns

     

    2. Damaged or faulty items

    Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us by completing the following form https://fulfilnutrition.com/pages/order-concerns

     

    3. Item not received

    We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a replacement please complete the following form and our team will be in touch https://fulfilnutrition.com/pages/order-concerns

     

    4. Item received out of date

    We apologise if you received a product that is not in date. Please allow us to resolve this as quickly as possible for you by completing the following form https://fulfilnutrition.com/pages/order-concerns

     

    5. Product Concerns

    Please accept our sincere apologies if you have received an item and there is a product concern or quality issue. We ask that you please bring this concern to our attention immediately so we can begin to investigate the issue. To receive a replacement product, please complete the following form with details of this concern including the product flavour, Batch Code, Best Before Date, details of the concern and a photograph of the bar and the wrapper https://fulfilnutrition.com/pages/product-concerns