When you receive your item, you must check it as soon as possible following receipt and always before use. If any of the below relate to your order please get in touch and we will work quickly to get your issue resolved.
1. Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a replacement please the enter details in the form and our team will get back to you.
2. Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us by completing the following form.
3. Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a replacement please complete the following form and our team will be in touch.
4. Item received out of date
We apologise if you received a product that is not in date. Please allow us to resolve this as quickly as possible for you by completing the following form.
5. Product Concerns
Please accept our sincere apologies if you have received an item and there is a product concern or quality issue. We ask that you please bring this concern to our attention immediately so we can begin to investigate the issue. To receive a replacement product, please complete the following form with details of this concern including the product flavour, Batch Code, Best Before Date, details of the concern and a photograph of the bar and the wrapper